9 Little Lessons In People Management

As we emerge from the pandemic, successfully managing your team is more important than ever. With the introduction of hybrid working, people are discovering their work preferences. They are working out if they are more productive working from home or in an office. The days of the 9-5 office workers are being pushed aside for a more flexible workforce. This can be a challenge for managers who have, until now, been used to overseeing employees working in an office from 9-5.

It is important to keep up with changes in people’s working preferences but also to manage them effectively. Most of us are familiar with the old axiom “People don’t leave jobs, they leave managers” but just because this is a well-known maxim doesn’t mean it’s always true. It is vital for managers to understand that their people want more than just a job, they want to feel valued and appreciated by the business. If you can provide your team with a work/life balance, whilst still being an effective manager, they will remain loyal to your business.

This is even more important in the post-pandemic world. People are looking for stability in their lives when it comes to employment, so you need to show them that there is something stable in their future working for your company.

It is important to understand our teams own working behaviours and adapt our management styles to work together cohesively. Here are 9 key steps to managing your team effectively in the post-pandemic world:

People are more important than machines

The workers you manage may have lost friends, family members or even their homes during the pandemic. They are feeling vulnerable and will need to know that they have a secure future at your company.

It is important to also remember that your team members are human. They need breaks and they need time to recharge. This doesn’t mean that you can’t be an effective manager, it just means that you need to be adaptable. If your team is working from home, make sure they take regular breaks and aren’t working all day every day. If they are in the office, try to schedule in time for them to take breaks.

Know what your people want. Communication is key

You can’t manage people if you don’t know them, so it’s important to get to know your team members well. This will help ensure that you and your team are on the same page. If possible, conduct a series of interviews with the department heads and ask them about their employees’ strengths, weaknesses and working preferences. You may be surprised at how much information you can glean from the team leaders who work with your employees on a daily basis.

Isolation is the enemy of productivity. If your team members are working from home, it’s important to keep them connected. If possible, set up a communication system so that they can feel as though there is still a sense of teamwork in place. This will also help prevent isolation which can lead to feelings of depression during tough times.

Be patient – your people don’t change overnight.

It may take time for them to get used to the new way of working, but if you are patient and supportive, they will eventually adapt. Remember to praise them for their efforts, no matter how small they seem.

They need time to adapt to new changes and processes in the workplace. A new system or technology may be more complex to use. Give them clear instructions and any additional assistance they need.

Give them something to strive for

It’s important to give your team members a sense of purpose and achievement at work. Set small, achievable goals and let them know when they have been successful so that they feel valued. This helps them to feel a sense of accomplishment and will motivate them to do even better next time.

Be honest with your employees. If you aren’t happy with their performance, let them know in a constructive way without being too harsh about it. They will appreciate the honest feedback and be more motivated if they know what they need to work on.

Lead by example

If you want your team to be more productive, set the tone yourself. Work hard and your people will work hard.

So your team can be productive, you need to lead by example. If you are constantly working long hours, they will see this as the norm and will feel obliged to do the same. Show them that you value their time and that you believe in a healthy work/life balance. Also, a lazy manager will only inspire laziness in their team. Be a role model for the behaviours you want to see in others.

Encourage creativity and innovation

Allow your team members to explore new projects and ideas. Ask your people their opinions and ideas, they will feel trusted and valued.

One of the best ways to show your employees that you trust and value them is to ask for their opinion. Not only will this make them feel heard, but it will also give you some great ideas for improvement. Encourage your team members to come up with new ideas and be open to change. This will help your business stay competitive.

Inspiring creative thoughts, disregarding no ideas, will motivate your people to continue thinking innovatively.

Don’t micromanage your people

Trust your team members to do their jobs. Your people won’t feel valued if you are constantly looking over their shoulders. If possible, get to know them well enough that you can delegate tasks without having to ‘micro-manage every single aspect of the job.

Everyone feels better when they have more responsibility and ownership at work so let your team members do what they are good at without having to be told how it should be done all the time.

Providing clear and concise instructions will allow your people to work efficiently. You need to trust your team. Micromanaging will only provide more work for yourself. You can set up an open-door policy where anyone can come and discuss problems or issues with you. This will encourage them to develop a greater level of confidence working independently since they know you are there to assist if something goes wrong.

Don’t take things personally

It’s easy to take things personally when someone makes a mistake but don’t. When your employees are given the opportunity to improve themselves they will be more motivated to do better next time. Never berate or humiliate anyone for making mistakes at work – this will only increase stress levels and make them less productive.

No one does anything to deliberately upset you. No one is perfect, people make mistakes. You need to encourage your team and offer extra training if needed. Supporting your team and focusing on developing their strengths instead of fixing their weaknesses will build loyalty.

Offer feedback

Your people will want to perform to the best of their ability. If your people respect you, they will respect what you have to say. Provide constructive criticisms and emphasise the positives as well as the negatives.

Offering feedback will help you to manage your team more effectively. It also shows them that you care about their opinions and are willing to work with them. Even though it may be hard, make sure you focus on the positives because this can affect motivation levels if all they ever hear is what they are doing wrong. Be objective and only provide feedback to help your team improve, not to tear them down.


Managers who work hard, encourage creativity and innovation, don’t micromanage their people, and offer feedback will be able to inspire loyalty and productivity in their team. Employees need trust and respect from their managers to feel valued and do their best work. Managers should try to focus on developing strengths instead of fixing weaknesses to get the most out of their team. Feedback should be objective and helpful so that employees can improve upon future performances.

Without a loyal and hardworking team, managers and their businesses will fail. It is the people behind the business that help make it successful. Following these lessons will help you effectively manage your team, increasing productivity and ensuring your business runs more efficiently.

If you are looking to outsource your office cleaning and concentrate on your core business do get in touch. We at Crystal FM have over 14 years of experience delivering commercial cleaning services to a variety of sectors.

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