What should I look for in a commercial cleaning business? Here are 5 must haves to look out for.
You must find the right commercial cleaning company for your business.
You need to find a service that meets all your needs. Someone that can maintain your facilities and reach industry standards at a reasonable price. Your office building represents your company, and dirty office space can hurt business. This is why you need to hire a commercial cleaner. To find the right company for you.
Ask potential cleaning companies these 5 golden questions:
Quality #1: Age: What is your past experience as a commercial cleaner?
You may want to support a younger, fresh company, we all like to promote new talent. However, it is better to find a commercial cleaner with more experience when it comes to your business. A commercial company with years of experience won’t make the same mistakes that the newer cleaners are likely to make. They will have perfected their techniques and skills over the years and can meet your needs as a client.
The more experience a company has, the more likely it charges a higher price. However, the quality of their work is greater. They will have learnt from experience and have the knowledge and expertise of what works and what does not. You are more likely to get a higher standard of care.
Quality #2: Experience: Have you worked with similar companies to mine?
An experienced cleaner is important, but experience with a company in the same industry as you is even more important. Each business has different cleaning requirements. To find the company that is going to be right for your business, they have to know what you need. If they have similar experiences it will help to save you time, money, and resources.
Before hiring a company, make sure that you look at their references. Talk to their past clients and see what they have to say. When you check up on references, ask about similar problems that you have and see how they handled them.
Quality #3: Contingency plans: Does your company have procedures to cover sickness and employee turnover?
Once you have chosen a commercial cleaner you want to know that their service will be consistent. There should be no change in the quality of a company’s work. They need to make sure that anyone covering employee absence works to the same standards you have had before. Whatever the reason for an absence, your business should not suffer.
When interviewing potential commercial cleaners, make sure you check that they have:
- An easy-to-follow work plan.
- Strong communication between team members.
- Training programmes for employees.
- Back up members of staff to cover sickness and holiday.
- Employee background checks.
Bigger, more experienced companies should have procedures in place to ensure the quality of work does not drop.
Quality #4: Quality checking: How does your company measure quality control?
Any service that your commercial cleaning company provides needs to have a process for checking the quality of their work. A company should provide reassurances to your business by providing frequent inspections. Each commercial cleaner will have a set standard they work to. They should check that their employees are meeting those standards.
These checks should not only be performed by managers, but by executives as well. If they provide quality assurances to ensure you are a satisfied customer, they are worth your time and trust.
Quality #5: Added services: Does your company provide any other features or services?
The top commercial cleaning companies will be masters of their craft. They will have put all their focus into specialising in their trade. If your decision is torn between two great cleaning companies who both excel at what they do. See if any of them can provide something more. What else do they have to offer? You may not need their other services immediately, but someday down the line, you will have that option.
Find a cleaning company that uses innovations and all technology available to them. This will help ensure that your business is not stuck in the past. This will help keep your cleaning service consistent as it continually improves.
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At Crystal Facilities Management, we offer a range of facilities management services including student accommodation cleaning. Get in touch today if you would like to discuss any of the services we offer.